This goes to show that Hotstar doesn’t really have a secure environment to be running a paid streaming service. Since this issue is widespread, we researched a bit and found out that scores of websites and videos on YouTube that are offering free Hotstar Premium cookies as well as free Hotstar Premium account and passwords.Īlthough Hotstar seems to have cracked down on a few websites and sent them legal notices, still numerous remain published and that’s causing hindrance in streaming for the legitimate Premium subscribers. Unfortunately, there is no provision to view the complete viewing history and the device and location where your account is being used.” Why are you seeing this error? Sadly, we cannot comment on exact timelines, but it should be available soon. “Our Development team is working on a feature to log out the account from all devices at the time of writing to you. “The issue (as shown in the screenshot above) happens in two scenarios: a) If the user shares his credentials with friends or family, and b) If the user logs into a public device/machines (like an internet cafe/office laptop used by multiple users) and someone else lands up on the page and uses it,” Hotstar told Candid.Technology. We got in touch with Hotstar and they told us that the company’s ‘Development team’ is working on a feature, similar to Netflix, to let a user log out of all devices at once. The subscription linked to your current email ID will be cancelled and anyone using that will be logged out automatically.īut before you do that, you should read on because our issue wasn’t resolved and we contacted Hotstar - might save you the trouble. If you feel that someone is illegally using your Premium membership, share an alternate ID with Hotstar to get your subscription transferred to that ID. All the company can do is clear the session from the back-end. You can also email Hotstar at if your issue isn’t resolved. Log out of the account and then log back in.Clear browser cache since the last time Hotstar was accessed (A week in our case).Here are a few other things that worked for us when trying to resolve Hotstar errors, including: “Sorry, more than one premium videos is being requested from this account.” If so, close that video and refresh your current stream page. Streaming: If you’re seeing an error that your Hotstar account is being used to play some other Premium video, you’ll need to check across your devices and see if the app is open with a video on any one of them.You can also try to log in again using your credentials. It’s possible that it might have expired due to payment failure. Subscription: Go to your ‘ My Account‘ section and check your subscription status.
Cookies: If you’re getting an error while trying to play a video on Hotstar, make sure that your browser cookies are enabled.
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